FREQUENTLY ASKED QUESTIONS
Clean windows make your home brighter and your business looks more professional when the windows are maintained. Your building and your windows are a customers' first impression. Windows are also a huge investment in a home. Glass is porous, and therefore can trap dirt, grime, and other elements. When glass is not cleaned regularly, these elements become a permanent part of the glass. These "stains" can be costly to treat, and often the treatments are not successful. Also, clean windows are less likely to be scratched! Keeping your windows clean and protected will save you from having to invest thousands of dollars on new windows every decade! Plus, it's better for the environment & your health! See our top ten list on our residential & commercial pages.
To see a list of our recommended service frequency, please CLICK HERE.
Although you'll hear that plain 'ol dish soap will clean your windows just fine, it does nothing to protect them. Irrigation water is generally very hard water. When pressure cleaning, or when water from a hose or irrigation system hits the windows, it usually creates hard water stains, which can be expensive to repair. It also gives dust, dirt, and rain something to hold on to. We use a professional grade solution that not only gives you crystal-clear windows, but it also bonds with the glass to provide you with a protective barrier against the elements. Unlike ammonia-based products (Windex) that actually attract dust, dirt, and rain, our solution repels it. This will keep your windows cleaner, longer. Many of our residential customers will find their windows stay clean 4-6 months as opposed to 2-3!!!
By the way....our Pressure Washing solution is also bio-friendly!
Our solutions and our equipment is 100% safe. They are non-toxic and biodegradable. They are safe to use in the home and around landscaping, pets, and kids. There are no strong scents or odors. All of our equipment is top-of-the-line to ensure a safe cleaning every time!
Although we prefer someone to be home while we are there, it is not always necessary.
Residential customers that have requested outside service only do NOT have to be home; However, Please Note: Screens covering outside panes MUST be removed in advance to our arrival if the windows are tilt-in or only come out from the inside. Payment must be arranged in advance, and a receipt will be left on your door upon completion.Residential customers that have requested full service (in/out) DO have to be home when we arrive, unless arrangements have been made in advance to allow us access to the inside of your home. Many of our customers will arrange to have a key and/or a code to get in. Since we are bonded & our professionals are thoroughly screened, customers that feel comfortable with us (most do) are free to leave while we work. Please do not leave without first speaking with the site supervisor.
Ideally, we prefer that the customer be on site at the job's completion so that we can do a walk-through. We take our work very seriously and want to be sure you are completely satisfied. We do guarantee our work (details below).
We certainly do. Just let us know & we will provide you with a list of customers that you can contact. These references are provided automatically with your free estimate. These customers have given us permission to use them as a referral for 3 months. We rotate our references every 2-3 months so that the same references are not getting calls indefinitely!
Rain dries clear on clean glass!!! We closely monitor the weather conditions everyday. It is a myth that rain will dirty windows. Rain attaches itself to the dirt already on the window, and moves it around, making them appear dirtier. Rain will just sheet off of a clean window and will dry spotless. No Streaking will not cancel a scheduled appointment unless the weather predicts hard rain continuously throughout the time of your scheduled appointment, or threats of lightning. The safety of our Professionals has to be a priority. If there is light rain scattered throughout the day, we will try to work around the weather by completing the inside windows during the showers, and then work the outside. See our Rain Guarantee. Needless to say, the rain does not impact Pressure Washing services.
No Streaking keeps our prices at the industry standard and is competitive with local, legitimate businesses. We do not have any hidden fees or charges, and we do not charge mileage. If you have received an estimate elsewhere that is significantly lower, please make sure you are protected...ask for proof of insurance. Make sure to ask why you are getting such a great deal & make sure to ask for several references. Most professionals will offer them with their estimate, without being asked. If the deal seems too good to be true, it just might be. Also, if you are considering hiring a house cleaning company, please ask if they are specifically insured for window washing.
There is plenty of glass to go around; we are not looking to steal business from a competitor, but we are interested in protecting consumers and our industry. Unfortunately, our industry has many fly-by-nights out there that do not bother to register as a legitimate business, buy Professional tools and get professional training, pay taxes, purchase insurance, and don't care if they do a good job because they don't plan on coming back anyway. This is a temporary job for them. They most likely are only using dish soap, which also means your windows will stay clean half as long, meaning, you will need to schedule them twice as much to keep your windows sparkling. If you are unsure about a quote your received from another company, please feel free to call us with questions.
Once your window cleaning is done, you will automatically be sent a reminder in 6 months, usually 2 weeks before your cleaning is due. Simply use our App or Website to request a date & time, keeping in mind we are generally booked 1-2 weeks out (6-8 wks Sept-Dec). You may also call us to schedule if you prefer though our Answering Service just fills out the same form for you.
You are not obligated to schedule at any time, this is just a courtesy reminder service! If you think you want reminders every 3 or 4 months, or maybe only once a year, you can change the frequency of your Reminder Service on our App as well!
Typically, we are booked 1-2 weeks out, but occasionally you will find appointments available the same week. Please let us know if you are having a special occasion coming up (A party, guests visiting, etc.). We will do whatever we can to work you into our schedule so that your home is looking perfect for your big event!
Absolutely Not! We use drip tools & towels and remove shoes or use indoor shoes to make sure that we do not leave any mess behind for you to clean! Our techs always wear shoe covers to ensure no tracking in as well!
For pressure washing, unsealed pavers can sometimes make it impossible to remove all dirt/sand from the wet surface. After it dries, a quick sweep or leaf blower will be needed to remove the loose sand/dirt left behind. For Gutter Cleaning, we do put all debris into a garbage bag for your easy disposal.
Due to an overwhelming amount of fly-by-nights in this business, we cannot say that we are always the cheapest in town, however, we can confidently say that we are the BEST! We have very high standards and take pride in our work. We are locally owned and operated, and will give you the best personal service possible. We have taken every additional step necessary to ensure that your job gets done right, and that you will feel comfortable with our Professionals in your home. Many of our customers have tried other companies, and have not had the excellent experience that they have had with us. Again, we are more than welcome to provide you with some of our customers' contact information so you can discuss some of their previous experiences with other companies, and with us. Don't forget.... we also have the Friendliest staff out there & we are licensed and insured...you can feel secure doing business with us!
Our professionals will come with all of the products and equipment needed for your service. We do request that you provide a clear path in your home to the windows. We also prefer that you remove any antiques, heirlooms, or knick-knacks from the area around the windows. Although we will carefully move them for you, and we are insured, items like these often cannot always be replaced. We will take care of raising the blinds, moving the curtains, and removing the screens. We can work around most furniture and will move small furniture in our way. If there is a large piece of furniture blocking a window, we ask that it be moved prior to our arrival or let us know if we should just skip those particular windows.
For Pressure or Soft Washing, any furniture that you do not want getting wet or to get chemicals on them must be moved away from the areas being cleaned. If you have lanai or pool deck furniture that you want moved and replaced, we do offer that service for an additional fee.
We do guarantee our work! Since 90% of our business comes from referrals, we want your experience to be one that you will be glad to tell your friends, family, and co-workers about! We strive for perfection, but as most people are aware, windows can be tricky business! We will look at our work from several different angles, and at the end of your cleaning, we will go back through and touch up anything we may have missed while we were cleaning. At the end, please don't hesitate to point out anything you might find! We will take care of it immediately & without question! If within 1 week of your FULL (in/out) residential cleaning, the sun hits the window just right and you notice a streak, please give us a call and we will gladly come back and fix it...at no cost to you of course. If you received an outside only cleaning, although we will do our best, we cannot guarantee the work because it is difficult & time consuming to determine if a streak/mark is on the inside or outside of every single window. We highly recommend our full residential service for the absolutely best outcome!
Roofs generally only need to be cleaned every 3-4 years and it requires special equipment and insurance to do it properly. There are companies that specialize in roof cleaning so to keep our costs low, we recommend using these specialists when your roof does need cleaning. If you choose another pressure washing company, make sure they are specifically insured to be on your roof for pressure washing (it's different than standard window cleaning or pressure washing insurance).
Due to new Federal Reserve precautions in response to an increase in check fraud, as of Jan 2023, No Streaking no longer accepts Personal Checks or Cash for payment on Residential Window Cleaning. As always, we do accept all major credit cards and debit cards for the convenience of our customers. We also accept Venmo payments for those who prefer ACH payments. Like checks, Venmo saves us on processing costs, so we do appreciate anyone that uses Venmo to pay for their service so we can continue to keep our prices fair.
Please Note: There is a $30 Service Charge on all charge backs.
Our solutions and our equipment is 100% safe. They are non-toxic and biodegradable. They are safe to use in the home and around landscaping, pets, and kids. There are no strong scents or odors. All of our equipment is top-of-the-line to ensure a safe cleaning every time!
Our professionals will work diligently to provide a thorough cleaning in the time estimated. Some factors that determine the estimated time are:
- Landscaping
- Ladder Work
- Furniture / Interior
- Number of Screens / Windows
- Types of Windows (Windows with grids/French doors are more time consuming)
For all service, we usually say to estimate 1 hour for every $100. If our Technicians have an assistant with them, it should take about half as long! Some jobs will take longer and some less, but on average, this is a good estimate. The estimated time is for planning purposes only and does not impact the price of the job as many variables can impact how long a job takes each time.
Have a question about our services? Our AI Chatbot can answer many non-account specific questions or even get you links to the right form you need to submit a request! Just ask!